Voice AI has crossed from 'frustrating press-1-for-sales' to genuine conversational utility — but there's significant daylight between vendor demos and SMB production reality. This module is the honest assessment.

What's inside

Coverage of which platforms are genuinely production-ready, the real costs behind advertised rates, the use cases where voice AI delivers value vs. where it still struggles, and the regulatory considerations most vendors don't surface.

How to use it

  1. Read it once end-to-end before applying anything. Context matters more than tactics.
  2. Pick one thing to act on this week. Resources only create value through application.
  3. Note your edits and questions. The margins are where your own thinking takes shape.